Quote from: Ghost42 on November 01, 2013, 06:44:43 PM

Quote from: ImI on November 01, 2013, 04:59:02 PM

Quote from: Ghost42 on November 01, 2013, 02:41:49 PM

I also wrote to the support as well as a PN but I got no response to both questions. They should at least answer the questions from people they owe something. Thats a kind of respect in my eyes.

No they shouldnt waste their time on answering hundreds of the same questions day after day. They shall use their time on bringing a safe and well functioning pool back online.

I don't think this is wasting time, cause they have lost my mining capacity due to this ignorance. Maybe less people would have turned away from their pool, if they had provided more detailed information.
In a business I would talk about customer care, which is essential for being successful.

There may be reasons why the delay, maybe thousands of members spammed them every few hours, and they may not have English as a first language (as it would appear from their grammar), yes open and clear communication would be the best scenario, but you are also assuming they would have a PR team to handle the users questions while a development team are working on fixing things up on the site... ever looked at their job available list?

Bottom line, I agree with you, less people would turn away as most people leaving are just after the money (which is the reason they went there in the first place), and if you have been in business (I mean running a medium size enterprise at the least) you would understand that if you make one small mistake you end up in this situation where the forums and social media do a beat up because it is mob mentality... They did post on the 28th of October that they are working on getting back up in the next few weeks, if you want a blow by blow of what they are doing then you will find business does not tell the general public that unless you are a shareholder (not a creditor or customer).

I still send a small percentage of my hashing to them as a token gesture (anywhere between 17mhps-350mhps depending on what I have running)... so if you were to imagine if 100 people sent just 100mhps they would be back up to 10GHps (nearly double their current rate) now if you doubled those figures... 200 users @ 200 Mhps = 40Ghps.... or 300 people pushed 1 USB BE of hashing to 50BTC then you would be looking at over 1thps....

He is my suggestion to 50BTC, at least make a promise to make good on funds earned and also promise to favor those who stood by them during the issue, as we (I know it is not just me sending hashes to them) are taking a gamble.