The way the OP is written represents lack of effort and the way form is made looks like just meant for mining data. Doesn't look authentic at all. Is there an ANN thread on this forum?
Yeah.
For a 15 years old company who have interacted 24/7 with consumers/customers throughout their existence, you'd think they'd put in more effort into "pitching" their product to the community. Site is also a generic design mess layered with typos. 15 Y/O, you said...
We recognize our faults. We know there are issues. Our focus isnt marketing or gimmicks, its a solid project. If you placed an order online in the last 10 years and it was in doubt, chances are, we validated it.
Maybe you can help us be better?