Please double check if that person or any person who will you refer is still active on this forum or not.
--snip--
If someone with a higher level could contact MrData regarding this thread it would be great, otherwise we have no other choice but to abandon coinpayments, due to effective lack of support. Otherwise their service seems quite nice, but the missing support is a serious obstacle to doing any normal business with them.
Like I mentioned please try to ask Lauda if she has contact to the owner and I guess she will try to help. I posted her profile above.