Quote from: RoadStress on November 04, 2013, 10:02:45 AM

Quote from: CYPER on November 03, 2013, 11:51:53 PM

Because using the RMA system makes no sense from a financial point of view. You will make more BTC mining with 420GH/s now, than send the miner back in order to mine presumably with 550GH/s in 5-7 days.
I was given an RMA number on 31st and the next day Bitcoinorama was kind enough to give me the 0.98.1 Beta, which healed one of my Jupiters completely, which just shows that there is lack of communication internally between the different departments. While suggest a RMA, when there is a chance for a software fix?
Currently I am 99% convinced that my other Jupiter will be healed too, which makes me wonder why people decide to send boards back. That makes no sense.

You can send only the faulty board, not the whole system, but if your calculations show you that then you are free to do as you think it's better for you.

@DimensionsOfHell Tried calling them?

I'm sure that if they had put in place something along this line:

https://bitcointalk.org/index.php?topic=320049.0

more customers would had asked for RMA.