Quote from: chinchs on November 05, 2013, 07:07:05 PM

Quote from: CryptoCrazy on November 05, 2013, 06:35:27 PM

I don't think they knew the equipment was going to be late. Did any of us know when some of us ordered from Butterfly Labs? I think they we're lied to by the manufacturers just like how they lied to all of us. I also concur, I don't think their intent was fraud or Scam. I just think that this is a company that got way to big to fast. They tried to do to much to quickly. I think it's a company that could be better managed and a company that needs better communication with their customers. When they have issues, they should be speaking up, and not in this forum, they should be communicating to their customers! We all have email!

Customers should be notified during every step of the way on everything that's going on. they should be giving them updates if the pool is down, if upgrades are being done, payout issues, website issues, or any other issues, upgrades or announcements. I hate the fact that they just keep their customers in the dark. it really bothers me. Yesterday, the pool was down all day, not one peep from them about the situation.

To say something positive about them, there are flaws but I do get paid when the system actually works. They did pass on more GH as promised and it does look like I will probably pass my ROI on my July Contract. Having said all that, I don't think their intent is fraudulent (having looked at blockchain, the last bitcoin payout was 487BTC or over $120,000 USD to their customers),

That tells me their intent is to run a legitimate business, they just need better management personnel who can handle the everyday stuff and Public relations. I hope they can get pass this and steer this ship towards the right direction before it sinks. as being part of the bitcoin community, we should hope that they succeed, bring more people to bitcoin and create more awareness. Their advertising has brought more people to bitcoin everyday. It's efforts like this that bring more awareness and demand for bitcoin. The price of bitcoin will go up with more demand. We need to think about that.

I'm sure we will see a price adjustment soon on their offers and like always, people will jump on like usual.

I agreed with your points (they don't know anything about customer care!!!), but they sold september contract while late june contracts weren't delivered, they should wait to have the hardware, they didn't care about the money, because they didn't have to pay.

Totally agree with you Cryptocrazy, but the point is and what I meant is what chinchs say. I bought my september contract when they were not able to delivere july contracts. So they kept selling and selling and selling. Maybe they didn't know for sure, but they were aware that september contracts might not be able to delivere. But they kept selling so for me that is fraud, maybe is not for a judge or a court.
But If you are selling something while you cross your fingers wishing be able to deliver it...