Quote from: bobsag3 on November 06, 2013, 05:34:09 PM

Quote from: Bargraphics on November 06, 2013, 04:50:09 PM

Quote from: bobsag3 on November 06, 2013, 04:19:23 PM

Quote from: Paladin69 on November 06, 2013, 04:18:28 PM

Quote from: Bargraphics on November 06, 2013, 04:05:47 PM

Quote from: CYPER on November 06, 2013, 03:58:25 PM

So KNC would not accept even Bitcoins as a security in order to send working boards first as to minimize downtime for customers.
From where I am standing it looks like they are trying hard to work against their customers by refusing to come up with a RMA solution that works for both sides.
I can not think of a single reason why they would not accept BTC as a security in order to send working boards first, apart from trying to discourage people from using the RMA service.

This has to do with people trying to "Game" the system.

Maybe they don't want to be liable with your BTC or want to deal with customers saying they never got the BTC back (Lieing to game the system)

RMA has always been, send it back and they send you a new one. This isn't a new concept. While I understand the frustration of potentially losing money while it is RMA'd that is the nature of the beast and their hands are tied.

That's fucking stupid. Most tech companies have an advanced RMA process to charge a CC temporarily.

Yeah bar, your wrong here. KnC is the first tech company I have dealt with in a while that DOESNT offer an advanced RMA

Never have experienced this. My apologies.

However you believe that when providing "Money Printing Machines" there should be advanced RMA? Sorry blame human nature.

No, I expect when my customers and I spend 10k+ on a machine, regardless of the industry, to have support to go with it. Ive been in the IT industry my entire life, and not even HP's RMA process (one of the worst in the industry) is on the ultra-low level of KnC. Ive never seen a RMA processes handled so poorly in my life. No communication, no flexibility, nothing. I would NOT buy another product from this company, not when they are too busy talking about the next thing to fix their current product. Im surprised paypal has not nuked their account from Orbit.

I expect advanced RMA when dealing with something time sensitive, let alone expensive. My dell's have a 24 hour turn around time, IE I get replacement parts within 24 hours or I get some serious compensation. Especially since KNC only sells to "businesses". You think any real business would put up with this kind of crap from one of its suppliers?

Hell even BFL was kind enough to send out Single boards first for me when I needed an RMA. I can't believe I am praising BFL over KnC at this point.