Quote from: bitcoiner49er on November 06, 2013, 08:00:27 PM

Quote from: cryptx on November 02, 2013, 11:38:41 AM

We had no intention to communicate through forum posts about internal affairs with Burnin.

We did not receive any answer by Burnin in days about financial matters (still waiting for his invoices + we already paid ~65% through discounts)
Now we are held responsible for undelivered promises by Burnin through a forum post.
We are very dissapointed about this to say the least.

We were told by burnin that cryptx would take over refund processing and automate it. Was that not the purpose of logging into asic-hardware.com and changing orders from processing to "marked for refund"?!

Here is the email:

Quote

Dear valued customers,

There has been very little communication from me over the last few days, because the development
of the BitFury boards takes up all of my time.
I had to prioritize this over refund processing, because the Bitfury chips are expected to be delivered soon.

Now to the important part:
My new main distributor is CryptX aka asic-chips.com.
Their new site for complete hardware sales will be www.asic-hardware.com.
We have agreed that they will take over my end-user sales.
CryptX will also take over the refund processing and automate it.
I will transfer the orders that have not been completed or refunded yet and my customer database to them.
After transfer of the database you can log on to their site and you will have three options:
1. You convert existing orders that have not been refunded yet to Bitfury product orders.
The 70% partial refund will be deducted from your final order price.
2. You choose to get the 50%, later hopefully 70% partial refund.
3. Keep your order.

If you have any objection to the transfer of your information to CryptX, please
let me know by sending an email with the subject line:
'Opt out of database transfer'
You have 24 hours before the transfer, requests received later will be deleted on their side.

Cheers
Martin

To clear this matter once and for all.

We have formally agreed with Burnin that there would be 3 choices, and they would be processed as follow:

We would deduct the 70% discount from all BitBurner Fury orders and pre-finance these discounts.
The refund (50-70%) would be processed and paid by Burnin.
You could keep your order and the order would be shipped by Burnin.

By the way, this was the message displayed when making a choice:

Press 'Validate Refund' to receive a 50% refund for this order.
Refunds will be processed mid October by Burnin. If you wish to convert this order to Bitfury boards, choose 'Request Discount' in the overview and receive a discount Coupon Code that you can use on Asic Hardware.