Quote from: Mota on November 06, 2013, 11:34:44 PM

Quote from: NetTime on November 06, 2013, 09:34:14 PM

Quote from: ElGabo on November 06, 2013, 07:59:30 PM

Quote from: The Avenger on November 06, 2013, 07:47:27 PM

Quote from: CYPER on November 06, 2013, 07:26:12 PM

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer Huh

Wow! What a despicable attitude to customers! That really is disgraceful.

But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

This is true, we took a lot of risk on these guys and those of us who got in early + got our units delivered are doing OK with the recent upswing on the exchange rate.

I respectfully disagree. I got in early (day2). I paid in June. I got my order more than 14 days late.
I have, even with the recent upswing in price, only made half of the money invested into it back.
I was lied to on the phone, per email. I requested a reasonable compensation for the delay, which every company should do if they want to hold their customers. The response was more than insulting in my eyes, going for the b2b TOS which are clearly not legal in any state of the eu and trying to shift the blame to me. Even if they had only compensated me with 8 btc per Jupiter ordered (which at that time woulld have been under 1k$) I would have been a happy customer again.
But they chose to stay silent after that. I personally won't buy anything from them anymore as long as the only payment method is preorder and their next gen is out and will continue to buy used miners instead. Also I have to agree that the units are overpriced. We knew that when we bought them, but I expected them to deliver on time. If they had, I certainly would not complain that hard. But seeing how people got 10+ units in one order on time really pisses me off - a serious company would have stated production problems and would have sent a reduced amount to highten equity for the community. I doubt someone with 12 units would have complained if only 8 came on the first day and the rest a little later. But the others who got their 1 or 2 or maybe even 3 units 14 days late are the ones now trying to break at least even while those others are happily hashing away with 30+ btc per Jupiter.

I can say for certain that CS has lied to customers regarding compensation for late hosting setup. Customers were to receive compensation for the late setup (not the 5btc crowd), then suddenly nothing.