Quote from: The Avenger on November 07, 2013, 06:38:07 PM

Quote from: Bargraphics on November 07, 2013, 06:32:09 PM

FTFY

Speaking of karma, did you get arrested yet for the terrahash scamming? You must have had a long day the day you deleted your entire posting history off this website and pretending you sold your user account Grin

Oy vey.

By tone, I think I like Bargraphics better, but by content alone both of you prefer fighting to any possible solution.

Avenger, I get the impression that if someone handed you a bar of gold with no strings attached and no expectation of return, you'd find a flaw, whether or not one existed. And Bar? I think you'd say they gave you two.

That being said, my overall impression is that KnC has delivered better than any other company in this arena on everything except customer service. In that department, they appear to be sorely lacking, and it definitely needs addressed. This, despite some glaring positive examples, is unfortunately common in the high tech field. Geeks are not people persons for the most part, and people persons are not generally engineers. Finding that balance is awfully difficult. I think they will learn from this, and probably get better.

On that note, I severely disagree with Bitcoinorama, and that doesn't happen often. I like the guy. I tipped him even though I had no skin in the game just because I thought he earned it. But frankly, having personable customer service/pr people who have ZERO knowledge of the product would solve a lot of problems for this company. They could be a buffer between the customers and the engineering staff, get the appropriate answers within a reasonable time frame, and keep the customers calm and engaged. Waiting isn't so bad when you know why. Silence is not golden in customer service, ever. I don't think the people at KnC understand that. It's better to say nothing IN WORDS than to be silent. "I have no information right now" vs ".......".

Avenger, I think you would agree with me on that would you not? Had they been talking to you, delays nothwithstanding, you would not be so angry?

I've been a computer nut for a really long time. To put it in some perspective for those of you who either know history or are old farts like me, my first computer was a 2 year old IMSAI Altair. In all that time, I have seen more companies deliver late than on time, and maybe ten ever ahead of schedule on any new technology or even incremental iterations of technology. Delivering late was never that big of a problem, but silence has sunk several companies. Granted, in this subset of the industry, BFL set the bar so low you can be anything short of a straight up scam and look good by comparison, but I thought KnC would have done far worse than they actually did. And I still would have bet on them ahead of their competition. The only ones I was completely wrong about, both a positive and a negative example, were Bitfury and Terrahash. I thought the former would not deliver as promised and the latter would. KnC did better than I expected, Hashfast still looks shady, and I don't think Cointerra will make their target times, though I do think they are legit. I'm on the fence with BlackArrow, given their good former history. KnC is aware that they are about to have rather serious competition, and I think that will scare them enough that they will do better on customer service, which I frankly see as their only major flaw. All of the hardware problems come about from not having a proper development cycle, which in this business they really didn't have any options on that. If they took the time to do it to perfection before shipping, Cointerra would almost certainly have beat them to market, and possibly Hashfast as well. Bitfury did, but not with 28nm, which will probably mean a lot as the others come on line.