Quote from: timerland on April 19, 2018, 11:51:52 PM

Quote from: ilikepeas on April 19, 2018, 10:49:32 PM

fixed the issue, for anyone who has a similar issue the problem was apparently my account had a double deposit at one point and they locked me out from withdrawing, once i paid it back i was able to withdraw again

Nice to hear, but support at first didn't mention anything of that nature and kept babbling on about verification right?

I mean, double deposit was their fault from the beginning, and then they had the terrible support speaking nonsense, and only after 2 weeks do they resolve the issue finally. It's good that they have resolved it in the end, but that took way too much time.

I don't know about you, but based on OP's experience alone, I'd rather steer clear of Huobi Pro. If the issue was something more serious, don't expect the support to ever assist you in the process of trying to fixing it efficiently.

yeah it definitely took too long, they never sent me any kind of email saying there was any type of issue either, im just glad it got taken care of

i will give them credit that they were very quick with their responses whenever i messaged them, i think the language barrier made it more difficult too