Quote from: marcusaurelius on July 11, 2011, 04:59:49 PM

I feel a bit like a mtgox-vip now.
I got another email this morning, notifying me of my status.

Quote

Hello,

[...] We can't apologize enough for the delays.

We've been seeing long delays due to our French bank imposing limits on our daily transactions. In some circumstances this has been adding a few days to the time it takes to withdrawal. We've been working with another bank that will be able to handle the amount of transactions we (and our customers) need.

We're in the middle of another round of hiring, and expect that soon we'll have more people responding in a more timely manner. Your patience is amazing, and I hope one day we get get your confidence back in our service but sadly for now we're still playing catch up.

You should have 3 of the 4 payments within 2-3 business days, and the last one is waiting for our bank to process... so we're hoping it's soon but can't give an exact time until we know it's actually been processed.

Thanks,

Adam

well, as to my confidence: we'll see. giving me my money would be a start.

3 of the 4 transfers were confirmed by our bank and are already out on the SEPA network, and should reach you probably tomorrow morning (or more, depending on your bank).

The 4th one is pending bank approval (for some reason they decided it needed a manual input).

For information we are changing bank in Europe for this exact reason: processing of withdraws is impaired by their manual confirmations. Each day about 200 transfers are switched to manual processing by their automatic system, and requires them to actually input the informations manually /again/ the next day, and they limit us to 50k per day of international wires which is far from enough.
Because of the work this represents, and because of the recent wave of phishing on german banks ending in transfers to mtgox of stolen funds, they want us out now (and to tell the truth it's been a while we wanted to get out of that bank).

The original plan was to have a EUR account in our UK bank, however it is not ready yet... But!
Thanks to them pushing us out we'll be able to get a new bank immediately in France (the account will be closed friday morning, new account will be open right after that), and we'll use this occasion to announce the opening of the UK bank account, which already accepts deposits (and will support withdraw as soon as we get the required elements for "FaxPay", a service that allows us to send a fax to the bank to send a bunch of transfers all over UK and Europe).

Anyway we are working on getting withdraws on time (and not entering your address the right way has become harder on the withdraw page, too).