He is not my relative that I would be biased emotionally or personally. Generally, it makes sense to refund the customers out of company funds. Being the founder, the funds in his company is also his. True that I am not aware how they are funding the refund, but at least they are doing it. Owning up to a mistake. That's way more than what some other companies did. (remember Gox?)
- Being the founder the funds in his company are
not his! You might be aware,the company raised a million bucks from the investors who will be active stake holders too.Pretty sure whatever will be paid would be out the company's stagnant funds and not out of anybody's pockets.Like I said you need you get your business basics correct.
- They're not giving what they customers lost.