Quote from: Mota on November 08, 2013, 10:20:48 AM

Quote from: Phoenix1969 on November 08, 2013, 09:38:10 AM

Quote from: CTPA on November 08, 2013, 09:15:00 AM

Quote from: btc_uzr on November 07, 2013, 09:42:30 PM

Quote from: Phoenix1969 on November 07, 2013, 08:17:46 PM

Quote from: ElGabo on November 07, 2013, 08:10:28 PM

For the trolls: I'm a happy customer. Grin

I had to play a lot (it was fun) but I have 570Ghs and my investment back.

Right on!

One could get the impression there was a statement like 'no happy customers at all'.

I'm happy for you that it worked out so nice, that you do not need to pay this f'ing -/+20% Tax like us Europeans, early delivery date, smoothly working devices and therefore reached break-even. Honestly this is great. I know there's always one in the world doing better than me, so I'm totally fine with it.
If nobody would have reached break-even, situation for me would be worse for sure...so really nice!

However I'm confused that you do not care even a little about others suffering (not me).
Didn't you consider further business with KnC ? How about next time it might be you punished by bad luck with delayed/messed up delivery, broken miner, delayed RMA, nobody picks up the phone, several days of exhausting email ping-pong while diff increases and other stuff reported...

And this is exactly my point.
Nice it worked out! But what's next time ?

+1+1+1+1

I'm sorry there are a few people that didn't fair so well, but can't a single praise go by without getting shot down? There are like a dozen, out of 8000. You should be calling KNC, You will surely get farther there...as a matter of fact, they are open right now.....

8000? Never. They sold multiple units/orders to a bunch of people, but nowhere near 8000. There were a lot of groupbuys, cloudcompanies and big fish miners who ordered the brunt off it. You were indeed lucky, last time I had to call 4 days in a row to get someone on the phone.
I am truly happy for everyone who got his units early, but you have to understand the fact that every time someone posts how happy he is with his timely delivery and his ROI it's like getting kicked in the nuts repeatedly by a soccerplayer on steroids.
And if you take into account that there are 10 users here who are unhappy with knc and around 30 who defend knc and are happy with it you can, with let's say 20% variance, say that around 20-30% of their customers are indeed not happy at all with problems/customer support issues/late deliveries/*insert whatever you want here*. The thing is, most of those do not post here because they are tied in groupbuys and/or cloudmining and complain to their respective companies if at all.

I respect your opinion and I understand that you are happy and want to share that, but fact is calling KNC does do shit for problem solving, they block every attempt to solve the compensation problem, RMA's are given out days after problems are reported and only after people get to hear "try this new firmware first", emails are answered with mostly standardized messages and one gets the feeling they are not even read thoroughly and you have to call numerous times to get someone on the phone.

In my opinion voicing concerns and opinions regarding KNC in this forum has a better chance of getting through to them than personal communication. This forum is public, we know they read some of the stuff here and if they do not want to loose future sales (does not matter how many) they should be motivated to resolve those issues so that there can be peace and quiet here. You can be assured that I will revert to my former pro/neutral-KNC attitude the moment they adress those issues in public and to the satisfaction of their customers.

They sold about 2000 units, when you received a box from DHL the con note had your order number on it and next to that was your actual order number. I'm surprised no one else picked up on it.