Quote from: bitmover on April 23, 2018, 05:25:20 PM

Quote from: BillCoin on April 23, 2018, 05:18:39 PM

It's blockchain.info, it's non-seeded so he doesn't have the 12 words.

If your funds actually exited your wallet there is nothing you can do, I assume that there is nothing to do with blockchain.info operators and it's probably your wallet/computer has been compromised.
It's a lesson to learn- next time if you store funds that you can't afford losing then do it on a hardware wallet offline, so you won't risk losing your funds due to lack of security.

Blockchain.info has the 12 word seed. The user owns the private keys and the seed. I think it's a good wallet, considering it's a online wallet....
Probably someone got access to his seed. As he uses 2FA, it's very unlikely the site had been

That's because of people like you, I have formed the view that online wallet blockchain.info it is safe and convenient. Therefore, a hardware wallet was purchased and lying on a shelf in the closet, and I used the service blockchain.info. You all know the result... Stolen coins.

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I asked a few times but he didn't answer how he stored his seed...

I long time could not find the seed. I wrote about it in this tread. Now found, the seed was stored in several photos on my iPhone 7 (iOS 10.3, no JB, I not used iCloud and other cloud services, TouchID enabled, backup copy of my phone I don't do).