Quote from: RoadToHell on November 11, 2013, 02:04:16 AM

Update

Here is the original problem description I submitted via their website:

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SMS verification code is not being sent to my phone. This started happening on Friday. Sometimes the browser says an error occurred with the SMS message, other times it gives no such message but just fails to send the text. When I try using the option to call my phone I receive a call with the message "We are sorry. An application error has occurred. Good bye."

Here is the response I received:

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Be sure that there is not a typo in your phone number. Authy handles our two-factor authentication. You should contact them if you are not receiving the text message verification:

https://www.authy.com and support@authy.com

If they can't help you, don't hesitate to shoot me another email!

And here is the reply I just sent to them:

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I am certain it is not an issue with the phone number. As I indicated in my original support request, when I use the option to have your system CALL me, it does actually call my cell phone, so I know it has the right number. However when it calls me it says that an application error occurred. (see quote of entire message in original email)

I do not intend to contact authy.com support. I have sent several thousand dollars to your company and I am now unable to login to my account to check on statuses or make further purchases. I expect it is within your area of responsibility to follow through with any of your 3rd party providers on my behalf.

I suspect that there may be an issue with the fact that I access the account from multiple devices. On one of those devices I enabled the option to only send a verification code every 30 days. I do not have access to that device right now. The other two devices I use I did not enable that option.

Please look into this further.

Thank You,

First, I was pleasantly surprised that they replied to me in about 30 minutes. I was expecting one or two days, so that was great.

Second, and however, I was very disappointed that the person did not really think about the problem I submitted. It didn't require a lot of thinking to know that there couldn't be an error in the phone number since their system was able to call the number. It was made worse by the attempt to deflect me to another company. I don't really give a shit how they achieve their backend tasks. If a 3rd party provider is part of their verification system, great. When it's not working, then Coinbase needs to talk with their vendor to get it right.

They are a bunch of THIEVES. they can reply within 30 minutes to some bullshit like this. but if they steal your money, they don't reply at all. FUCK them!