Quote from: Peter R on November 11, 2013, 10:09:49 AM

Quote from: elasticband on November 11, 2013, 10:04:28 AM

*sigh* did you look at her computer?

did you offer to have her send the hackers payment address to you, so you could handle the transaction for her? did you offer to inform her next of kin in a more technical terms what was happening?

damni wish you had a way to contact he Sad

She was pretty flustered and said that it was actually her work computer, so I don't think she could take me there to see it. I told her that her bitcoins were on the paper, and that she had to keep the code hidden and safe. I gave her contact information for both the Bitcoiniacs (the owners of the machine) and the Bitcoin Co-op in Vancouver. Hopefully this was enough.

But it was really tough for me. I wish I could have done more. And then she says that she "paid $60" and I'm thinking "well that's not enough for 1 bitcoin." I just couldn't break it to her that it would likely cost a lot more than $60 to get her files back.

you did your best. she is old enough and can get help from a computer expert or someone else.