Quote from: lenny_ on November 12, 2013, 09:44:37 AM

Quote from: hekiman on November 12, 2013, 08:06:54 AM

Quote from: madmax_ger on November 12, 2013, 07:51:12 AM

Quote from: Ukyo on November 12, 2013, 07:41:58 AM

All withdraws are being processed in order.
I am working as fast as the software will go.

I cant get verified because at registration time I entered fake data at WE.
There is no way to edit my data - at least no way I found. I have no ID for the fake data.
I were not able to trade because of this.

You did not answer my support tickets at WE and BF.
Now BF is closing down. My shares are nearly void.

Thanks!

I had the same problem. So i created a new account at bitfunder and weexchange, got verified in a couple of days and transferred my shares to the new account.

This solution doesn't work anymore. Registering an account in WeExchange is impossible - when I am clicking verification link on my e-mail, it fails all the time. I tried twice on two different e-mail accounts.
I opened ticket on my main account 2 weeks ago about failed verification (asking about changing my fake name to real one). Ticket opened, no answer back yet.

OK, another few hours for the trash.
Ukyo did take fees, so I paid for support that there is not.

It should be manageable to shut down BF an WE without these current issues and in a more sensible way.
This is just another disaster like bitmarket, bfl, avalon and some IPOs have been before.

You did profit in your users BTC and it seems to me that you do not honor these customers enough right now and in the latest past.

You should set up a list of issuers to get in contact with. I guess you have all contact data in hand.
You should have made an FAQ answering every question before it has to be asked, in order to minimize support requests.
You should have thought forward, to users like me, that are not able to get verified, before eliminating possibilities to workaround.
You should have told your customers about these workarounds and when they will be void.