Post
Topic
Board Bitcoin Technical Support
Re: BTC Segwit Address not recognised by my Ledger Nano S Wallet
by
RDH40
on 26/04/2018, 09:25:44 UTC
Please answer the following quetsions (to make it easier for us to help you):


  • What versions are you using: Nano s firmware, bitcoin chrome application, bitcoin application (on the nano s)?

    I'm using firmware 1.3.1 - I have not updated my Ledger yet in fear of losing anything. I'm also using the standard Chrome Apps.

  • Did you verify the receiving address on your nano s when clicking 'receive' in the bitcoin chrome app?

    Yes

  • Does the address show up under 'Options' -> 'Tools' -> 'Sign message' from the drop-down menu?

    No

  • Did you verify wether the copied(?) address from the receive-tab matched the address when pasted (to eliminate clipping malware)?

    I never copied or pasted the address, I took a photo of it and copied it correctly (checking 5 times before sending)

  • Is this the 'first' time you are using your nano s? Did it work (without a flaw) previously?

    It worked fine when others were transferred on the same day (I also transferred BCH & LTC which were received ok).