Quote from: Junralz on April 26, 2018, 11:07:53 AM

Quote from: Volodymyr Grytsan on April 26, 2018, 10:34:41 AM

Quote from: UpsilonTrooper on April 26, 2018, 09:18:22 AM

Feedback from users is absolutely useless from the development perspective of an antivirus, users don't know how a virus works, what feedback are they gonna give

Not really. It is clearly understood the end user is not the antivirus laboratory. However:

1. The user may give back some feedback on, e.g. performance, GUI, some minor features
2. ROMAD collects its own telemetry and there are many weird user's configurations that will show ROMAD's bugs and the dev team will have the ability to fix them

It is pretty clear that feedback is really important for the continuous development of the platform. This is also one of the basis for the improvement of the systems because project still new and end users probably can encounter some problems with regards to the anti-virus.

Feedback always has a huge sense for both the developer and the user. If the feedback process is well-established, it helps to create a really high-quality and good product.