I placed my order on April 23rd using BTC.
Sent them 4 confirmations including TX - BTC Transactions with their Wallet Address and mine, amount, time stamp, etc. within 1 hour of making the payment. Confirmed the order with them 4 times, even copied the information off of their OWN PO.
It's 3 days later and they're telling me that they can't confirm payment and have not provided me with any updates on shipping / tracking or confirmation.
The payment was recorded and confirmed on the network 299 times since the 23rd. Innosilicon is telling me nothing. They do answer emails, until I ask them a direct question, like: "Can you please provide me a shipping date?" then they simply stop responding.
I'm getting pretty concerned. I guess they have a history of this after reading some reviews.
@Innosilicon What do I need to do to ensure that my miner's are sent out on April 27th? I have provided everything you've asked and more.
Hello Thanks for your feedback.
Would you please send me your order ID by private letter to me? I will ask my colleague to check and reply to you asap.
Thank you~
Your forum settings will not allow me to send you a private message.
Update - Reached out to Innosilicon. They still say they can't confirm payment.
Payment submitted on the morning of the 23rd. They told me it would take 2-3 days to confirm payment. I have supplied 4 confirmations of confirmed payment to their wallet with 322 network confirmations that they are holding the BTC. Asked for an update on shipping date - they have not answered as they say they can't confirm the payment that blockcypher shows in their account. It's about $15,000.
As of today their website says "Next Batch Coming Soon!"
As of right now, they have $15,000 of my USD (1.7~BTC) for a week with no updates and according to their website - no product to ship.
Innosilicon representative on the board asked me to PM them - but their permission to be PM'd was turned off. They have not contacted me directly.
Will provide updates as I get them.