Quote from: LoyceV on April 27, 2018, 06:09:50 AM

Quote from: Bogoos123 on April 26, 2018, 07:57:37 PM

I apologize, and wish there was something more we could do.

They may be able to solve this a few months (or years) ahead, if they switch to all new private keys, and "give up" on the old ones.
If they collect all similar requests, they can process them all together at some point. But ultimately, it's up to them.

At the cost of some liquidity, it could be possible for them (or some other company in a similar situation) to send different litecoins back after verifying that one of their BTC addresses received the LTC - and then waiting for that "giving up" event to reclaim those LTC for themselves, covering the cost.

They wouldn't earn any interest on them, or be able to touch them until switching the keys, but it might look good to the public, and save some customers from terrible circumstances like OP's. Undecided