Quote from: Thirdspace on April 28, 2018, 02:42:54 AM

Quote from: HCP on April 27, 2018, 10:52:33 PM

Quote from: RDH40 on April 27, 2018, 06:20:52 PM

Its obvious you can't help me

Then maybe tell us what you've already tried unsuccessfully? If you've already spent months with Ledger support, you probably should have led with that in the OP...

@HCP you've tried to help him last time back in january
both of you might want to review what has been done and continue from that point

Quote from: RDH40 on January 10, 2018, 10:32:08 PM

I did a ledger reset before I sent the 2 addresses to my friend but I don't think this is the problem as my LTC arrived fine.

Quote from: RDH40 on January 11, 2018, 09:48:35 AM

No, I reset the ledger as I thought it wasn't working properly or I had set it up wrong. It gave me a new 24 word seed. Then I obtained both the BTC & LTC addresses separately - both SegWit. When I check my accounts on the ledger I always select the SegWit options as these were the addresses I obtained. When I got the addresses I got them from the 'Receive' option, not the 'Sign message' option in settings-tools.
Do you think my ledger could be damaged?

just pointing out some important points for clarification
- you resetted your ledger, written down the new 24 word seed
- obtained one BTC address & one LTC address and give them to your friend to receive some BTC & LTC
- both confirmed on its respective chain, but you no longer see BTC address in your ledger

just my thought on what you should check
- try iancoleman BIP39 with your old seed, I assume you've tried with new seed and not found
I don't have the old seed but I never obtained any addresses from this anyway - I never got that far
- is this 36ezRREz... address exist in your LTC receive address? (probably not but...)
No it doesn't
- then I'm pretty sure you have the wrong seed used (address was from old seed) or LTC/BTC mismatched use
The 24 word seed is definitely correct
- is it possible somehow your Mxxx LTC address was used and translated to its corresponding 3xxx address that you received on BTC chain
No this has not happened

I know all these suggestions sound far fetched,
but for 3.30941541 BTC you should try everything, even the unthinkable or impossible