Quote from: Desvamp33 on April 28, 2018, 12:57:36 PM

yes i send many ticket to them now im look to change my email of my account to solve this but i would like to keep my perso email for crytptopia

Did you send your emails to the right mail address, and also include some required initial information?

From their site;

Quote

Please describe some account activity to help us verify ownership, such as the following:

Trades, balances, withdrawals, deposits and addresses
Login dates and IPs
Photo identification for verified customers

We will not reset your 2FA without this information, and unrelated emails sent to this address may not be responded to.

Correct email; resets@cryptopia.co.nz

Don't send plenty of emails within a short period of time. If their system marks you as a spammer, you will be much further away from having your matter settled. Currently with everything they go through, they are literally being flooded with emails and whatnot. I don't understand why people still use this exchange, but it is what it is I guess. Despite all their problems and scam accusations they still manage to grow, which is quite worrying.