Quote from: amer on November 15, 2013, 03:17:33 PM

Quote from: pmorici on November 15, 2013, 12:36:58 PM

Quote from: tacotime on November 15, 2013, 04:45:47 AM

I got to admit I'm a little baffled that HashFast has stopped talking to me.

I'm not really. What are they possibly going to say that wouldn't just end up digging themselves deeper into the hole they are in. I mean, I can think of about one thing they could say that would make this situation better but they aren't going to say that.

I disagree, here's just off the top of my head a list of things they can do that would not dig themselves deeper:

* Commit to a production update schedule of what is going on, good or bad, instead of random surprise information which sometimes is very interesting and sometimes is fluff. (This would help avoid the derision for a smiling wafer picture, since we know to expect our updates on X-day, and people will have the appropriate reaction to a photo op instead of THIS IS NOT AN UPDATE)
* Focus a Customer Service person on this forum (hopefully this person is there already) which always has something positive to say to even the most horrific forum posts, and then get active - project hope and excitement instead of what currently is being viewed as hiding/fearful. These people exist, I work with a few of them, it's amazing how well this can diffuse bad situations.
* Update the website with a diagram for those of us that aren't D&T which shows the pipeline of chip production, since most of us don't know if the substrate is the 30th step of 100 steps or the 30th step of 31 steps.
* Finish updating the order chains on the website.
* Add the realtime shipping information they promised on the site. (This could be a bit contentious, because it will cause people to argue about more dates, but at least it would be a place where information could be distributed without a press release)
* Talk about plans beyond this launch. I mean, the company is not going to disappear after Batch 2, make us feel like partners or early ad hoc "shareholders" - make customers feel like they are part of something bigger than a launch date argument.
* Blog about wins, even if they already happened. Has nothing gone right in this? I'm sure not.
* Give some projections on what they expect the miners will do at the difficulty THEY thought it would be and if we're tracking with it. This absolutely exists, it's part of the business model - so what was it?

You can't change reality, we are where we are, but the delivery matters. I know easier said than done, but none of the above requires promising delivery of chips and all of them would be better than radio silence.

Thank you... Well said.