Quote from: TMAN on May 01, 2018, 11:04:11 AM

Quote from: Limpitz on May 01, 2018, 09:30:37 AM

So in February Fortunejack locked my account, giving me no reason, just telling me to wait.
I've been in contact with them on a regular basis and it was first about a week ago that they started responding to what was actually going on.

IP Issue:
For Fortunejack to unlock my account I need to answer all of the following questions:
- Your registration IP address or registration country.
- Your last IP address,
- Your registration date.
- The date of your last log in.
- The game(s) that you were playing during the last login.
- Your Withdrawal and deposit wallet address from any of your previous transactions.
- Also, if you have made any changes to your account (as it is password and email change).

Conclusion:
They want me to provide which IP address I had when I signed up about 2 years ago.
Since I can't give them the correct information my funds and account will remain locked.

So, to any players who are currently using Fortunejack, if you don't remember which IP address you had when registering, well, good luck.

Now the trojan Issue I cannot comment on, but I have escalated this to my contact who should be in here in a timely manor (I am only wearing this sig as FJ had stepped up there game in the Client service department)

as for the above, it sounds to me like there is a security issue with the account and you are logging in from another country/bad IP..

Them asking - Your registration IP address or registration country. is a reasonable request, you do know what country you signed up your account from? infact all the questions are reasonable and memebers should be happy that they are taking account security so seriously. How would you feel if someone hacked your account and they let the funds get withdrawn due to your lack of OPSEC?

I answered registration country of course. But they are asking for which exact IP address I had in June 2016.
I don't think it's "reasonable".

Yes, I have screenshots and the zip file itself.