Those of you who are receiving emails from Cryptopia already know, but for everyone else, Cryptopia has announced new support centre available on this link
https://support.cryptopia.co.nz/csm . They promise that users will get first response in less than 72 hours. Only time will tell if they will manage this but if they do, this is a huge advantage over other exchanges where waiting time can be weeks.
They´ve already had this policy for a while, but it only means that someone will come back and tell you it´s been forwarded to the right team. I had that happening, and after a few weeks there´s still no answer.