Quote from: fishmon on May 02, 2018, 03:30:49 PM

Quote from: adzino on May 02, 2018, 03:06:55 PM

Quote from: fishmon on May 02, 2018, 11:04:59 AM

So, The exchange platform is Bitlish.com.

Exchange is registered on
Reg no. 9564930
161-165 Farringdon Road, London, United Kingdom, EC1R 3AL.

Context:

On april 30, between 2-3 AM my account was hacked, my 4000HBZ were sold for a crappy price in ETH, then converted to BTC and sent out to an external wallet.
In the morning i found the language switched to RU and all funds gone.

I submitted some tickets to their atifraud sistem,and after allot of waiting, they asked me for some photos with my ID, selfie, and a proof of address . (Is this legal? Do i have to send them?)

What would you recommend for me to do, so i get my assets back?

I know it's a long shot, for an exchange to refund it's users after a hack occurred, But i'm willing to do anything, even if i lose more money with lawyers and stuff like that, than what i already lost.

I also know i din't lose allot of money, my 4k HBZ were about 40-60$. But i bought those in ICO stage with 0.15$ per coin, so seeing the price drop, and after that losing my coins after i invested time into a project pissed me off.

How easy is it to access your account? I mean was there any additional security layer on your account like two factor mobile authentication or email notification when someone from unknown device accessed your account? Or at least an email approval when withdrawing from your exchange. All these additional security level should exist in an exchange, or else you should avoid that exchange. And if it does exist and it is you who did not enable them, then its actually your fault. The hacker somehow got hold of your credentials and hacked your account. Maybe you used the same Login information on different sites and one of those sites had their database leaked.
Again, think about it this way. If they let you have a refund, then imagine how many people are going to abuse it. They will say that their coins where hacked (despite it was them who sold their coins and cashed out) and ask for a refund.
Sorry to say, but the chances are low of you getting back your coins. I know its very frustrating, but the best thing to do is move on and stop crying over spilt milk, you will just end up with more losses. Since you believe that the price of HBZ will eventually skyrocket anytime soon, but the price has dropped for now, then use this opportunity to buy and sell it when the price goes up.

Indeed, i did not use any form of 2FA, just because i don't like using multiple devices to access my account. My authetificator is on my smartphone. I don't use the same credentials on multiple websites anyway. But why is it one's fault if the website gets hacked,you don't have 2FA, and you lose funds?(Assuming the vulnerability did not come from your end)

It's a low amount, I know, and it may seem like bragging, but i cannot help it. It wasn't my fault, i spent time on that project, invested emotions, had some plans, and now..SWOSHH ..GONE!

If the website was actually hacked, we would have seen more people posting about the exchange being hacked. And if they were actually hacked, they would have realized and let everyone know and tell them to change their password.
I am not saying that its your fault, but if you had enabled 2FA your funds would have been safer.
Anyways there is nothing much you can do I guess. Just warn other people and if you do have solid proof then you may be able to take legal actions.