Quote from: dmch387688 on May 03, 2018, 01:56:08 PM

I hope someone is is watching these post. I ordered a batch 2 decred miner. wired the money but never got a confirmation. I email Obelisk this week and was told they have no record of my order but not to worry. Here is the email:

Jeremy from Obelisk (hello@obelisk.tech)
To:you Details
Greetings,

Thanks for reaching out! So I doubled checked our system I do not show that we received a wire transfer for your order. Before you panic, that does not mean that is was not sent. Our bank unexpectedly closed our wire account due to attempted fraudulent use of our information. This caused a number of our transfers to not arrive correctly.

If you would check with your bank to ensure the funds were not returned to them or are not awaiting further instructions we will begin the investigation process. If they show it was successful on their end we simply need a few pieces of information to track it down.

a.) Name on the wire
b.) The order number that was included on the wire
c.) A picture or pdf of the successful wire that included a reference number. This is important as it is how our bank will be able to locate it in the system.

After I receive this information I will pass it along to the financial team for them to work on. There is no need to worry, they are very good at their job and have located every missing wire we know about.

We do apologize for the issue, it is one of the reasons we had to switch to only accepting Bitcoin as payment.

I look forward to your reply.

Jeremy
Obelisk Support

On Wed, May 2, 2018 at 08:34 am, hello@obelisk.tech wrote:

Thank you so much for contacting Obelisk! This is an automated response. Be sure to check out the info below and browse our FAQ.

Our Batch 5 sale is currently closed.
Watch our site for info on what's next.

If you are waiting for a payment confirmation email
This will take about 1 day for Bitcoin payments.

If the website is showing any incorrect information
Make sure you clear your cache and refresh the page.

Thanks so much for your patience and support. We will get back to you as soon as possible!

Team Obelisk

Discord | Twitter | Reddit

On Wed, May 2, 2018 at 03:34 pm +0200, notifications@helpdocs.io wrote:

I ordered a batch 2. I never did get a confirmation email. The wire was sent and has cleared. Also how do i sign to check my order. The site keeps saying my email is invalid however i used the same email to order

So we preorder and they cant manage the orders? Huh

/ I'm smelling a scam

Not a scam, They had banking wire issues which is not surprising since most banks are anti crypto and will screw you over. Just keep emailing/call them to sort it out.