I am sure they have a support record off all the chats so will be easy for FJ staff to see that this took place
pretty sure you are a windup merchant or possibly the person who actually hacked the servers..
Either way your noise is not likely to convince people here.
Knowing the individual ("NorwegianNoob") posting here, that is not the case of being neither a merchant or hacker, and I will vouch accordingly. This individual has a proper and positive reputation in the MasterNode Discord community as do I.
That said, most proper support/ITSM systems do have and keep records of support incidents in full. So if the FortuneJack staff does not want to actually review said records/case accordingly and just spew FUD with no backing, that just blemishes FortuneJack as an entity as a whole.
For reference, I am not a customer/vendor of FortuneJack. I am just a crypto/MasterNode investor as well as tech minded type (reference my past posting on "StarMiner" from when Scrypt ASICs first came to light) who is a Linux and Open Source enthusiast.
FWIW.