As with every other genuine ICO, the workload was probably underestimated. However, the customer service has been excellent & enough progress has been made in an incredibly competitive industry to be able release AML to exchanges while the market as a whole is in a healthy state. The technology is great and there is a huge need for it in todays society. There is no doubt about that.
I totally agree with you when saying that the customer service has been very good. I cant imagine the number of emails they got, but when I sent them an email to inquire about the wallet address they responded within the same day. So I cannot complain about that or anything else. I agree, the progress I have seen thus far really gives me hope that the coin will be up and running soon enough!
At least we know this is legit and that they are doing everything on their end to be listed on the exchange sooner rather than later. This AMA gives me a lot of hope that the finish line is near!