No doubt about the customer service part. All the successful companies have awesome customer service as the major secret to their success.
Guess what? As of the moment, I am not able to create a new support ticket so that I can follow up the issues regarding Byteball. Seems like they have also a problem now in their support or maybe they just disabled the function for creating new tickets because they got bulks of it as of now and are trying to catch up on fixing each one of them.
These are some very serious beginnings of a exchange turning into scam.
I believe we should just leave the hope of seeing our bytes ever again.
I suppose you have already pinged tony regarding the issue but have got no reply, tony can do little in the issue but sure needs to be involved in it and persuade cryptopia to return the "stolen" bytes.