Quote from: dolphin101 on November 19, 2013, 04:49:09 PM

Quote from: antanst on November 19, 2013, 03:42:33 PM

Quote from: dolphin101 on November 19, 2013, 03:35:20 PM

How long was your account kept on hold for?

Ten days.

Hmm. 7th day for me (since USD credited; 15th days since first upload of ID docs). 7th trouble ticket. 4th time I've uploaded my documents. First time they asked me (in a response to a trouble ticket request) to provide my full name AGAIN in addition to the documents - although I used it to register on the ticketing system.. and it is of course on the ID documents.. and it was of course supplied as part of my initial document upload 2 weeks ago..

I've asked for an explanation about 15 times, but never any response other than the canned "Hello, it's actually difficult to understand what's the problem, could you describe it in detail + screenshots" or the one about the bank needing the ID docs.

I decided to go with BTC-e this time because the process with Mt.Gox seemed slow last time. But that was at least done in a day or so. This really makes me want to scream.

Guess it will have to be bitstamp next time. Can't wait for coinfloor to actually get going.

Ha! They did the "Hello, it's actually difficult to understand what's the problem, could you describe it in detail + screenshots" to me today too. It's almost like some kind of sick game they're playing where they come up with a new canned response every week and throw in one of the old ones to remind you that you are royally f**ked. Asked again today and again they also threw in the "Our bank ask you provide a copy of you ID and utility bill not more than 3 months old in high res quality (>300DPI scan) due to high fraud activity". They updated the withdrawal hold message now also (now its in hours vs minutes and they've tiered their levels of "F**k you"):

Money hold. 383 hours left

Why do I see such error? Hold is used in the following cases:
* Changing\resetting the password, changing of the e-mail. For the purpose of security. Hold up to 3 days. It cannot be removed.
* Depositing money from the payment systems with a high fraud activity. Hold from 1 to 7 days. It cannot be removed.
* Depositing money through the wire transfer. The time of the hold is from 1 month. It can be removed by providing your IDs through the ticket.

Don't know about first two but I can confirm the last one is a steaming pile as can anyone who's done a wire recently and had to play their sick game of "how frustrated can I make you". -->They won't remove the hold regardless of how many times you submit ID and utilities<--
This is how BTC-e customer service gets their jollies.