Hey,
Why did you not ask directly Coinexchange.io via support tickets?
This is the problem of coinexchange.io owners, who delayed to upgrade wallet to the newest version and re-enables deposits/ withdrawals in their platforms.
Furthermore, I have another theory, in which the coinexchange.io owners want to wait a bit to see how smoothly, how stable the new Vsync wallet works and testing themselves before re-enabling transactions.
Lastly, I don't see any reason to worry about this, everything have been solved by the latest version, 3.8.5, and the Vsync price is too low to sell at the current period.
Just turn off your computer, come back and turn it on several months later. You will see magic come to your portfolio!