Quote from: milewilda on May 06, 2018, 02:07:03 PM

Quote from: fishmon on May 02, 2018, 11:04:59 AM

So, The exchange platform is Bitlish.com.

Exchange is registered on
Reg no. 9564930
161-165 Farringdon Road, London, United Kingdom, EC1R 3AL.

Context:

On april 30, between 2-3 AM my account was hacked, my 4000HBZ were sold for a crappy price in ETH, then converted to BTC and sent out to an external wallet.
In the morning i found the language switched to RU and all funds gone.

I submitted some tickets to their atifraud sistem,and after allot of waiting, they asked me for some photos with my ID, selfie, and a proof of address . (Is this legal? Do i have to send them?)

What would you recommend for me to do, so i get my assets back?

I know it's a long shot, for an exchange to refund it's users after a hack occurred, But i'm willing to do anything, even if i lose more money with lawyers and stuff like that, than what i already lost.

I also know i din't lose allot of money, my 4k HBZ were about 40-60$. But i bought those in ICO stage with 0.15$ per coin, so seeing the price drop, and after that losing my coins after i invested time into a project pissed me off.

I think it would be pointless because no exchange would really make a refund when someones account was hacked since its a traders or users diligence on the security of its account.Once tokens are sold and converted to BTC and sent to 3rd party wallet then exchange cant do nothing if they would decide to make refund then thats too generous for them but mostly they wouldnt do such thing.

Everybody saying this, that It's the users fault .If it was indeed my fault, i would sure take the blame, and stop crying over 100$ i lost( about 600$ bought in ICO stage). But i kept thinking, and analyzed my system, my pc security, i even analyzed the damn ip's connected to my wi-fi network and really found nothing.

Something is bugging me actually. Why didn't they gave me the last ip's log's , when i told them about my situation?

(Found my account with language changed in the morning, to RU) .
P.S. CO and other project members are from Russia .