Quote from: gensen on November 20, 2013, 02:57:13 PM

Dear guests and customers, thanks for your support and trust in us.

A few things to mention;

Because of massive transactions, it may take longer as normal to receive your coins!

There are delays in some orders, for a few reasons.
Maybe some of you noticed that the digital currency become more popular, making it harder to get!

It seems to be that small and large digital currency platforms have a huge delay with transactions speed.
Due this it's almost impossible to sent out new transactions trough exchange servers, because of there severs mal functions

We get an overflow of the orders, by other exchanger {s} that can't handle it any more!
This is back firing to us, our own transaction speed is slowed down and influenced.

It's possible to cancel a order any time, if the order is not processed yet!
For your request to cancel and refund or anny other question please go to http://realgg.kayako.com/

We do our best to please everyone.

We kindly ask for your understanding in this matter.

Support-Team Real GG

Dit is mooi en aardig maar ik heb al al gemaild, gebeld en een support ticket aangemaakt dat ik mijn order wil annuleren en mijn geld terug wil. Ik heb eergisteravond 1000 euro overgemaakt, ik heb hier nooit een orderbevestiging van gekregen maar ik heb wel een bevestiging van mijn bank.

Waarom hoor ik niks? Ik wil mijn order annuleren en per ommegaande mijn geld terug gestort hebben. Ik heb zojuist drie keer gebeld, bel me!