Quote from: 2gfay on May 07, 2018, 03:29:42 AM

Hi everyone,

I have an ecommerce site, and I accept crypto payment; from early, I used old LTC address from BTC-e to establish my payment gateway. But when BTC-e switched to wex.nz; I forgot to change these addresses

And now, a few days ago, a client made a payment & sent amount of LTC to this old address.

Can anyone may help me to get my money back?

I still use same username for both BTC-e & WEX.nz, I also send a ticket to support team, but dont know when they reply Undecided

Many thanks

It's going to be hard. The transition from BTC-e to WEX definitely wasn't the smoothest, and I strongly doubt that with the circumstances under which they had to relocate they took much consideration into migrating their deposit addresses.

Talk to them first, and hopefully they'll respond to you(their support is absolutely dreadful).

But your chances are slim. I'd say that consider your money gone for now, and hopefully it wasn't a big loss. Even if they have retained your deposit address's private key (which should be the case), it's still a big ask for them to manually retrieve funds from an old address, and with their unstructured way of doing business I don't see this happening very smoothly or quickly.