Quote from: opentoe on November 20, 2013, 10:49:17 PM

Yea, this is weird. I'm a KNC customer, a fairly semi-happy one all because I have a running miner right now but seeing a link in the Hashfast thread with an announcement with pictures of an empty box and power supplies is quite odd. Let me say something here. When I first got my miner which was the third week in October it ran rough. Like a car that hasn't been tuned. It needed 10 firmware revisions to get running smoothly. You have to take into account for all that time AFTER you receive your hardware that it's not going to run right when you first get it. You may need to wait a month or more until they pat down a solid firmware. This is a hard thing to follow here, and the only reason is of course curiosity and potential customer, but from what I've seen...Hashfast is just as MIA as KNC is.

KNC are definately doing the right thing, plus their customer support and release of news also betters the competition. http://narrock.com/threads/hashfast-suck.73/ is talking about difficulty with getting customer support to answer questions and as we mentioned before, we have been getting some feedback, but as of recently it seems to have dried out.

Recently we went through the Hashfast customer support and asked about alternative ways to pay for a miner and its been well over 5 days now and still no reply.

There are 2 things every Asic manufacturer must do.

-- Talk to their customer
-- Release information, even if it means sending demo rigs out to reliable testers

Apart from KNC and (I hate to say it) BFL have done just that. KNC release plenty of info and their customer support isnt too bad. BFL sent out demo equipment to users "codinginmysleep" and others, which confirms hardware. BFL and KNC also have forums, which can be risky, but at least it lets their users discuss issues directly within the site. You have to give them credit for that Wink