Quote from: teddy5145 on May 09, 2018, 12:07:49 AM

Quote from: 2gfay on May 08, 2018, 11:43:57 PM

thank all,

I sent a ticket to wex support team from beginning, but really dont know when they'll reply

so sad Sad

Which is how long ago?
Their Customer Support tend to take their time, not sure if it's because work load or short on staff.
If they can answer within a few days it should be within normal response time for exchange their size

How much did you get stuck inside their address?
Next time I'd rather recommend you to either setup your own wallet and use it for your payment or using Bitpay or similar service as your payment gateway.

Above said thing was true, how long you have been waiting when you send up those tickets? There are several factors which do affect delay response from them. As a businessman you should really be aware on sudden updates because you do make use of exchange wallet to recieve funds which isnt really ideal or appropriate on the very first place because you dont have the possesion of the keys thats why you will really face problems when their service nor do hae updates or such changes.