got the exact same ticket response + funds credited
(almost) the same here:
about 2 hours after my support ticket, my account got funded (as always with a pretty fair EUR-USD conversion rate

)
So I would suggest that those who a) shout SCAMMERS and b) signed up about on here a week ago STFU. Complaining about sub-optimal service is one thing, running around like a headless chicken is something different.
But that said:
+1 for Rampion's post.
Bitstamp direly needs to increase its number of employees. Among them: someone who handles PR (and posts regular updates about what is going on)