Quote from: thebrit on November 22, 2013, 09:05:36 PM

Oblong, thank you for this explanation. If this is the case AND coinbase respected its customers enough to stop treating them like they don't know what an ACH transaction is then would I even be posting in this thread?

Well maybe a little bit to tbh, but I would certainly understand a lot more and appreciate the honest and timely information provided by the company.

I want to call my senator actually, nothing gets things down more than a politician with a cause. I can't to that to btc though in restrospect, I don't want negative situations attached to btc. Or I'd call the press haha! 'Reputable bitcoin company holds tens of thousands of dollars'.

Appreciate the comments once again.

I don't disagree with your position. Honesty is always the best policy - people will generally understand. For some reason though there seems to be this feeling that actually admitting to your customers that you have problems is a sign of weakness, so you keep them guessing until the underlying fault either resolves itself (Bitstamp Banking issues->DDoS attacks) or you collapse entirely (BitInstant).

Shame really.