Quote from: HCP on May 10, 2018, 12:34:58 AM

Quote from: https://fortunejack.com/help/terms

Member account registration
...

Each member is only allowed to have one Member Account. We reserve the right to block or terminate all your betting accounts if you attempt to open more than one account.
You shall notify us immediately if you become aware that you have more than one Member Account. In the event that you fail to do so, we reserve the right to block or terminate all of your betting accounts.

...

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Seems like they advised him (OP) to chose which account to keep and he did reply with the one that he wanted to keep. After that everything should be fine.

Who cares actually reading all these terms and conditions written in the term page? We only read them when we need.

Yes, the OP can not do nothing if they do not unblock the account but still I think FJ is not handling the issue professionally since the term already is saying, "You shall notify us immediately if you become aware that you have more than one Member Account." and OP already give his decision after hearing from them.

Quote from: HCP on May 10, 2018, 12:34:58 AM

Or are you claiming that the "juanma" account on FJ was not yours? Huh

OP never said that it's not his/her (if I read it correctly). He said to close juanma account and to keep the other one.

@OP: I do not think you should tag FJ as scam coz it's not scam, it mismanagement from their security department/customer service. Scammers are those are willingly trying to steal or harm others asset.