FBI or not .. It is a scam - stay away.. When you see scum like "versifying you" and where did the funds come from, it is your sign to close the browser and exit. These scumbags have no place in the blockchain sector.
Sometimes not possible because there are still so rare coins and tokens traded only on one or two exchanges and one of them is our Hit
BTC. You know exchanges have problems, delays, etc. and you have to use this scammy exchange. I never know if I will be able to withdraw or if it is my turn to pay the "franchise" now.I hope that HOTBTC will take an example from Okex and will provide such a great customer service. I was very pleasantly surprised when I was unable to withdraw and after a few attempts, I started looking for a support button. I always check how support looks like before I start trading and I knew that they have an email and a telephone, but immediately after login a chat button shows up which is placed on each page. I pressed and to my big surprise, it was not a request to leave an email "we will contact you" only in a few seconds an agent spoke and in a few minutes he solved my problem, which was not due to Okex only the Coinbase address database.
What a great experience after so many issues with so many exchanges and each response always takes weeks or even months. I hope we will see such a professional service more often in a world of cryptocurrencies trading.
I have a similar problem. I made an ETH deposit to HitBTC more than a month ago (26.3.) and there is still no deposit visible...
Did anyone resolve sth like this? How long does it normaly take and can i do anything to speed it up?? ...
Did anyone resolve sth like this? How long does it normaly take and can i do anything to speed it up?? ...
Deposited ETH few times and never had such a problem. Always in 30 minutes, I had my account funded. You can reach support on Reddit, sometimes works to speed things up. An established Reddit account could be helpful. Wish you luck.
May 05-03 - I deposited 12.42 XMR especially for the fork of Monerov on HitBtc.
...
May 06-06 - I connect on my account HitBtc and I realize that I no have my balance of 36.3 NEO i bought previously. I searched on forum and several people have the same problem than me.
...
I not notice any withdrawals on the last transactions and any confirmation e-mail, so I tell myself that my account is not hacked despite notifications of actives sessions in other countries like Brazil, Russia, Ukraine that I noticed by mail late... Thats is very suspicious
At this moment I change my password and created a support ticket...
...I notice several trades have been made. Someone have converted all my NEO to ETH, then bought expensive SAN and DAY coins orders placed by him, and then sold the SAN to a very cheap order that was also placed by him. He repeated this process a hundreds times, then all my digital assets worth were almost gone with any withdrawal.
My email has been not hacked and my password too.
I also confirm, that I always use the link in favorites, so phishing were impossible.
From what I have seen, this security problem has been there for quite a while.
...
...
May 06-06 - I connect on my account HitBtc and I realize that I no have my balance of 36.3 NEO i bought previously. I searched on forum and several people have the same problem than me.
...
I not notice any withdrawals on the last transactions and any confirmation e-mail, so I tell myself that my account is not hacked despite notifications of actives sessions in other countries like Brazil, Russia, Ukraine that I noticed by mail late... Thats is very suspicious
At this moment I change my password and created a support ticket...
...I notice several trades have been made. Someone have converted all my NEO to ETH, then bought expensive SAN and DAY coins orders placed by him, and then sold the SAN to a very cheap order that was also placed by him. He repeated this process a hundreds times, then all my digital assets worth were almost gone with any withdrawal.
My email has been not hacked and my password too.
I also confirm, that I always use the link in favorites, so phishing were impossible.
From what I have seen, this security problem has been there for quite a while.
...
If this is true and more users confirm something like this then this is really scary shit what HitBtc is doing and I'm happy that I know about this because from today if I have to trade in this scammy exchange I'll divide my deposits into small (really small) amounts and only deposit next one if I'll be able to withdraw. Never again to trust them with my entire stack of a particular coin. I'll spend more on fees but safety first.