Quote from: Mo20 on May 11, 2018, 11:34:25 PM

Quote from: lswong on May 11, 2018, 06:29:42 PM

Quote from: Mo20 on May 11, 2018, 05:01:33 PM

Quote from: lswong on May 11, 2018, 04:45:37 PM

Hi guys,

Please check if someone using HitBTC exchange. My Bytom wallet address was change after few days.
It is same to your guys ?

Bitmain was paying my mined BTM to my old HitBTC exhange. Will the BTM get lost ?

Thanks.

Maybe. Create a support ticket requesting Antpool to change your payment address. Also, send an email to HitBTC explaining what happened.

thanks for your feedback. Can you share me the HitBTC support email ?
I had tried to email them for few times (support@hitbtc.com) , but they will never response to my email.

Thanks.

You can create a ticket here
https://support.hitbtc.com/hc/en-us/requests/new?ticket_form_id=360000028325

I had found some useful info from HitBTC forum. Hopefully my btm did not disappear.

My deposit address has changed
Sometimes address may be changed automatically after a software update.
It is recommended to check your current address on your Account page regularly and start using your new address once you notice it was changed.
However, the old address usually remains active within certain timeframe to make sure that all preceding transactions are commited.
No worries, your deposit be reflected on your balance as soon as it comes through.

https://support.hitbtc.com/hc/en-us/articles/360000701865-My-deposit-address-has-changed