I'm afraid I have to express my fury at your support team who disconnected me from a live chat support dialog during when I was typing about my problems, today, on 12.05.2018, at 18:06 UTC. I demand an explanation as well as compensation for my greater problem: It has been officially well over 24 hours since my withdrawal request on a weekday, on 11.05.2018, at 17:29 and it is still pending. The first live support correspondent of yours (not the one who disconnected me) promised the withdrawal team will contact me today but I still have not received any emails. Unfortunately, the problem does not there as it isn't just a simple withdrawal delay issue in my case. Concerning the withdrawals, I am using a private online wallet service when I withdraw from Cloudbet and my online wallet service periodically changes my receive BTC address for security reasons. Since it has been so long over my withdraw request, the receive address I had in my wallet (which I therefore entered in my withdraw request on Cloudbet) now no longer exists, replaced by a new one. I hope you could contact me privately to resolve my issues and that I will not have to initiate legal actions instead. Not to mention I have left multiple messages to your Cloudbet support service since yesterday but received no response whatsoever.