Quote from: Carlton Banks on November 25, 2013, 04:15:52 PM

Quote from: BlackArrow Matt on November 25, 2013, 03:48:01 PM

Also, to address Carlton Banks, there is no conspiracy to maximize profits. 90% of our team is focusing on the engineering side of things to make sure we get this ready for Feb 2014. Our customer service team is trying to keep up with orders and questions as well as we can.

So, you're saying that waiting until after the order has been placed is the way to do this?

The BTC price moves fast, and Black Arrow price confirmation moves slow, and at an undefined pace of slowness. You also use the most undervalued exchange rate as your reference point. If that's not a way to maximise your money, I don't know how else best you could do it.

Other miner companies have always confirmed the amount in BTC to pay right at the same time the order is placed. Black Arrow are unique in dragging their feet when it comes to confirming the exchange rate (and hence the full price).

How is anyone supposed to make an informed decision about whether the potential profit margins are favourable, the picture is very blurry. And it seems that BTC is the best method for any miner manufacturer to accept payment, many banks will refuse to process wire transfers to BTC related companies in China. Strange way to do business in this market, for sure.

I understand where you're coming from. We'd really like to automate the entire setup. What it boils down to is that we are made up mainly of engineers. Sure, we could work on the site and automating the setup but that would pull time away from miner production. We're a small outfit and we'd like to keep it that way to keep costs down.

As I said, I see your point. We are planning on improving things but there's lots to do and not a lot of time to do it. I hope this explains the situation we're in.