Sorry to read about your losses. I am trying to find a decent exchange for trades. If cryptopia and Hitbtc are out according to what I have read so far, any suggestions for a good safe exchange that also lets my funds be secure without eyeing to lock them down.
So of turned out to not be an overall loss. The ticket was resolved on 12th of May and now byteball this has been made alright over there.
Still I would urge you all to stay away from that shitty exchange and put your money somewhere else. They are incompetent and have lots of technical trouble that who knows might lead to some major theft of your coins.
Good to know that your issue has been resolved.
However, it took more than 3 weeks to resolve a deposit issue which says a lot about their support efficiency and how their entire site is run. Definitely does not look like a trustworthy exchange to me to use for large amounts, since your complaint isn't an isolated incident.
For small amounts, I guess it's alright as long as you know the risks. But I'd still recommend going to another more trusted exchange (Binance, Kucoin, etc.), Cryptopia has quite a shady past and are still persistent with problems.