Quote from: jullytonkoff on May 14, 2018, 01:37:17 PM

My withdraw from 27th April stay stil pending. You forget me.....

I am very sorry for this delay. This has been escalated to our support team and I have reached out to you privately.

Quote from: BeckoPopov on May 14, 2018, 03:43:08 PM

I expect Cloudbet to pay the bet correctly, the status of a bet can not be changed three times and finally canceled , there is an official result of the match and the bet is winning

Hi BeckoPopov, unfortunately all bets on this event have been cancelled due to incorrect information provided on the event by our sportsbook provider. I am sorry for any inconvenience caused to you.

Quote from: audiotest on May 14, 2018, 07:36:20 PM

You have no right to tell me that 'I should not have felt like they were disconnecting from your chat or ignoring my request' because that is exactly what you did! During the chat started on: 2018-05-12 04:56 PM UTC with 'Mark'.

And surprisingly enough today, right after I had my first meeting with my lawyer discussing your actions, 'Scott' from your team contacted me by email. Of course, he had not read about my problems as he acted as if this was a standard withdrawal delay issue. Even within the message he had sent, he quoted my support ticket in which I had explained what exactly my problem was. Then again, in his email he kept telling he was 'unable to identify any chats where your session was terminated by an agent'. Fortunately, your website is still sending automated copies of my support tickets and live chats to my email, even if it gets terminated by your side so I found it, as I mentioned above, copied the chat where your agent disconnected me and sent to 'Scott'.

I still can't believe you have purposely chosen to keep going down this road of continuing such mischief. I think all the people whom you have previously pulled this scam off were too afraid to demand their rights on a legal basis. Well, I'm afraid you have messed with the wrong person this time, and presumably for the last time.

I am sorry for any miscommunication, it was not my intention to cause you any inconvenience. Our live chat prides itself on being available and helpful, so what I meant is that if you did not feel supported by one of our agents, this should not have happened and I needed to follow up directly.
In terms of your withdrawal, I understand that the specialist team is in direct contact with you about this, and I am unable to advise any further on private cases and cannot influence the process. However I have flagged your feedback to the team for review and I apologise for any inconvenience you are experiencing.

Quote from: CryptoPlusRS on May 15, 2018, 09:33:30 AM

here is transcript of my livechat:

May 15, 08:48 UTC

Chat started: 2018-05-15 08:36 AM UTC

(08:36:28 AM) sasans: please resolve my issue!
(08:36:33 AM) *** Mark joined the chat ***
(08:36:35 AM) sasans: this is furstrating!!!!
(08:36:54 AM) sasans: doesn't your bookie have the funds to pay me out???!
(08:37:13 AM) Mark: Hi
(08:37:27 AM) sasans: my patience has ran out
(08:37:51 AM) sasans: I need PRECISE time when will me withdrawals be processed?
(08:37:54 AM) Mark: Like I have mentioned earlier, our withdrawal team will process your withdrawal very soon.
(08:38:03 AM) sasans: very soon for me is 5 minutes
(08:38:20 AM) sasans: and you have wrote that 2 hours and 20 minutes ago
(08:38:31 AM) Mark: I am sorry, but I will no
(08:38:57 AM) Mark: I am sorry, but I will not be able to provide you with an exact time frame.
(08:39:17 AM) sasans: then why are you writting very soon?
(08:39:21 AM) sasans: what does that mean??
(08:40:41 AM) Mark: Unfortunately, you will need for the withdrawal team to process your withdrawal.
(08:40:55 AM) sasans: why is it taking so long??
(08:41:01 AM) sasans: connect me to withdrawal team
(08:41:10 AM) sasans: maybe you do not have the BTC to pay me out?
(08:41:14 AM) sasans: this is not serious
(08:41:35 AM) Mark: This is due to some technical problems that they are experiencing.
(08:41:40 AM) sasans: Cheesy
(08:41:43 AM) sasans: yeah right
(08:41:52 AM) sasans: but you wrote it will be processed soon?
(08:42:02 AM) sasans: and now it is some technical problems? Cheesy
(08:42:12 AM) sasans: you are not taking me serious
(08:42:19 AM) Mark: Yes, it will as soon as the problems are resolved.
(08:42:28 AM) Mark: This will not take much time.
(08:42:48 AM) Mark: Your patience and understanding is appreciated.
(08:43:31 AM) sasans: I had understanding yesterday
(08:43:35 AM) sasans: but today no more
(08:43:51 AM) Mark: Okay.
(08:44:07 AM) sasans: I have a friend who is also betting at cloudbet
(08:44:16 AM) sasans: he is payed out within 2 hours
(08:44:17 AM) Mark: I am notifying the team again about this issue.
(08:44:26 AM) sasans: I do not understand
(08:44:32 AM) sasans: you do not have ANY PROBLEMS
(08:44:39 AM) sasans: since you have been paying him out
(08:44:43 AM) sasans: please stop lying to me
(08:45:29 AM) Mark: Only some accounts are affected by these issues.
(08:45:59 AM) sasans: do you really think I believe you?
(08:46:17 AM) sasans: you are facing some serious damage I will cause you on social media and forums
(08:46:31 AM) sasans: I have this chat
(08:46:41 AM) sasans: and it is more then clear you are lying to me
(08:46:48 AM) sasans: from this moment
(08:46:52 AM) sasans: you have 60 minutes
(08:46:59 AM) sasans: to pay every single DIME of my winnings
(08:47:07 AM) Mark: I am sorry, but I will not be able to help you any further with this.
(08:47:22 AM) sasans: you can not help mne with my withdrawal??

after that signed out of chat

complete scam of bookie!

My apologies for your withdrawal issue, I understand that this has now been expedited and resolved for you.

Best wishes
Peter @ Cloudbet