However, it took more than 3 weeks to resolve a deposit issue which says a lot about their support efficiency and how their entire site is run. Definitely does not look like a trustworthy exchange to me to use for large amounts, since your complaint isn't an isolated incident.
For small amounts, I guess it's alright as long as you know the risks. But I'd still recommend going to another more trusted exchange (Binance, Kucoin, etc.), Cryptopia has quite a shady past and are still persistent with problems.
I have a friend same case with here it took almost a month of waiting for his deposit issue in Cryptopia exchange site.
Stay away and avoid this site it is probably shitty exchange site they don't have a good reputation recently.
Yeah, that's right trusted exchange for byteball deposit exchange I think the best and high volume is Bittrex exchange site.