Quote from: cartof on November 28, 2013, 07:35:50 AM

Quote from: cartof on November 27, 2013, 06:28:45 PM

This is the answer that I received from Mayzus :

"Dear Sir,

1. Tracking and Tracing Payments. The process is simplified for MoneyPolo customers by opening an account with us (https://secure.moneypolo.com/new_registration). Once your account has been fully activated and verified, your funds will be credited to your account with us in the first instance and then forwarded. Transaction details are available online or through the customer support system.

2. If you made a third party payment and either you or your bank did not include the crediting reference and you are a customer of MoneyPolo payment tracing is provided via the missing payment request.

If you are not a customer and wish to amend, locate or trace your original instruction from your bank to our payment service accounts, this can be done in one of the following methods:

a) you will need to contact your Bank and request them to correct the payment data by contacting your bank. They are obligated to make this correction and there is no time limit post transaction to make such a request to your bank no matter how long ago you sent your payment. Banks are able to update the payment information and send this to the Receiving Bank for the final Beneficiary of the payment transfer so long as the transfers was not returned to the Sender.

b) you can contact the final Beneficiary of the transfer (the merchant) with a request to locate the transfer. They will require the payment confirmation or receipt commonly referred to as a MT103 or Swift Confirmation from your bank in order for them to initiate this trace procedure.

3. Transactions can only be traced by MoneyPolo upon the receipt of an official request from a MoneyPolo customer with a verified and active accounts.

Customer support team

Mayzus Financial Services Ltd
Tel: +44 (0) 208 956 2251
Registered address is 869 High Road, London, N12 8QA, UK "

   I made arrangements to open an account in Money Polo and I seek them my money.
   Anyway ,no response from people of BTC-e in the forum here or on Skype, or to support them. If not exist.
   It's incredible how we should we look for our money when this job was normal to solve them!

Unfortunately my check usually lasts a week, and another week to explain my problem, and here it appears Santa and my money is not anywhere Angry