Quote from: daisy-chained on May 15, 2018, 05:48:35 PM

Quote from: LiveCoin on April 13, 2018, 01:21:28 PM

Quote from: ucehp on April 13, 2018, 01:02:59 PM

Im not reading their news section with 50 posts a month.
....
Apparently they posted in their news section that they changed the deposit addresses, they didnt email me or showed a notification in my account clearly.

We always inform of the forthcoming de-listing of a certain coin in our public news releases. We have never ever mentioned, that we send this kind of notifications by e-mail. The customers should follow the news on their own, it is stated very clearly in the User agreement.

We have announced about the change of BTC deposit addresses well in advance, and then for a whole following month supported the old addresses. At least twice we reminded to all the customers to generate new addresses, https://www.livecoin.net/en/news/view/590 https://www.livecoin.net/en/news/view/620. All important information is available at our web-site in the news section, and all clients are informed about all new notifications additionally by means of alerts in the top section of our website.

Before starting trade at our Exchange you accepted the User Agreement, which has a provision, that you would not have any claims to the Exchange if the loss of funds was caused by your own mistake or negligence.

If you don't want to follow the news and you need a long-term storage of your coins, then you can withdraw funds to your personal wallet and send them back when you need this.

Banging on about your user agreement is not an appropriate answer. Changing customer's deposit addresses is way too important to hide in a news feed. You should have actively informed each user that the address has changed. And even if they ignore that message, you then need to provide a way for users to recover those funds even if it means they pay something. By not doing this you are simply stealing funds from your customers, there are no other words for it. What you are doing isn't legal in any country, regardless of what is says in your user agreement.

Does anyone on here know what the legal entity is behind livecoin.net? I've searched the Belize government companies register and RED VELVET INVESTMENTS LTD doesn't exist. They are doing a pretty good job of hiding themselves. Presumably because they are a criminal organisation, just preying on customers who make innocent mistakes.

@LiveCoin is you aren't a criminal organisation please answer: what is the legal entity behind livecoin.net? Where is it registered? And please post a government link to the company registration.

How many people on here have lost funds? Perhaps https://www.reddit.com/r/livecoin/ would be a better place to discuss?

I'm very weary of any company registered in Belize but it does appear to be registered.